Bilingual (French/ English) Virtual Medical Receptionist for an Optometry Practice (Fully remote for US client)

Remote, South Africa (Remote)

We are looking for a Bilingual Virtual Medical Receptionist for an eyecare practice. Eyecare industry experience is required and the qualified candidate must be fluent in English and French. As the front-line employee, your role will be extremely important for maintaining or improving patient experience and satisfaction. Your goal should always be to make patients comfortable and well-informed. As a Virtual Medical Receptionist, you will be responsible for various receptionist and clerical duties for the optical practice.

Job duties and responsibilities 

  • Answer all incoming calls and schedule appointments, redirect the calls, or keep messages
  • Answer all the customers' questions and address their complaints
  • Gather required information from patients and medical insurance providers
  • Verify medical insurance benefits and submit insurance claims
  • Prepare and manage outgoing mail
  • Check, sort, and forward emails
  • Place supply orders when necessary
  • Monitor and update records and files
  • Provide general administrative support for the practice

Job requirements and qualifications

  • Fluency in English and French
  • Experience and knowledge with medical insurance verification and submission of claims is a plus
  • Knowledge of common online systems such as Gsuite, MS Office (especially Excel and Word), etc.
  • High School diploma
  • Additional qualifications will be a plus

Soft Skills 

  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Customer-centric
  • Ability to multitask
  • Reliable and punctual

Other Requirements

  • A reliable high-speed fiber internet connection (minimum 75-100Mbps).

  • A personal laptop or desktop computer, and an external monitor.

  • A sufficient backup power supply to manage potential power outages.

  • A high-quality headset with a built-in microphone.

  • Flexibility to work hours that align with the client's time zone.

We offer a unique opportunity for a driven and detail-oriented professional to make a meaningful contribution to our client's team. If you possess a strong background in customer/patient service and optical knowledge your skills could be exactly what we need. Apply now to embark on a rewarding career path where your efforts will be valued and make a significant impact.

Bilingual (French/ English) Virtual Medical Receptionist for an Optometry Practice (Fully remote for US client)

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Bilingual (French/ English) Virtual Medical Receptionist for an Optometry Practice (Fully remote for US client)

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