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Bilingual Virtual Medical Receptionist for an Optometry Practice (Fully remote)

Remote, Mexico (remote)

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We are seeking a Virtual Medical Receptionist to join our eyecare practice. While previous experience in the eyecare industry is not required, fluency in English and Spanish is essential. As the front-line representative, you will play a crucial role in maintaining and enhancing the patient experience and satisfaction. Your primary objective will be to ensure patient comfort and provide them with accurate information. As a Virtual Medical Receptionist, you will be responsible for a range of receptionist and clerical duties within our optical practice.

Job duties and responsibilities

Professionally handle all incoming calls, schedule appointments, and appropriately redirect or take messages.
Provide prompt and comprehensive responses to customer inquiries and address any complaints effectively.
Gather necessary information from patients and medical insurance providers.
Verify medical insurance benefits and efficiently submit insurance claims.
Manage outgoing mail and perform administrative tasks such as checking, sorting, and forwarding emails.
Place orders for supplies as required.
Maintain accurate and updated records and files.
Provide general administrative support to the practice.

Job requirements and qualifications

Fluency in both English and Spanish
Preferred experience and knowledge in medical insurance verification and claim submission
Proficiency in common online systems like G Suite and MS Office (especially Excel and Word)
High School diploma
Additional qualifications will be a plus

Soft Skills

Demonstrated critical thinking and problem-solving abilities
Strong team player
Excellent time-management skills
Exceptional interpersonal and communication skills
Customer-centric approach
Ability to multitask effectively
Reliable and punctual

Other Requirements

Reliable high-speed internet connection
Personal laptop or desktop computer
Adequate backup power supply for potential outages
Good quality headset with a built-in microphone
Working hours aligned with the practice's operational hours