Bilingual Virtual Medical Receptionist for an Optometry Practice (Fully remote)

Remote, Mexico (remote)

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We are seeking a Virtual Medical Receptionist to join our eyecare practice. While previous experience in the eyecare industry is not required, fluency in English and Spanish is essential. As the front-line representative, you will play a crucial role in maintaining and enhancing the patient experience and satisfaction. Your primary objective will be to ensure patient comfort and provide them with accurate information. As a Virtual Medical Receptionist, you will be responsible for a range of receptionist and clerical duties within our optical practice.

Job duties and responsibilities 

  • Professionally handle all incoming calls, schedule appointments, and appropriately redirect or take messages.
  • Provide prompt and comprehensive responses to customer inquiries and address any complaints effectively.
  • Gather necessary information from patients and medical insurance providers.
  • Verify medical insurance benefits and efficiently submit insurance claims.
  • Manage outgoing mail and perform administrative tasks such as checking, sorting, and forwarding emails.
  • Place orders for supplies as required.
  • Maintain accurate and updated records and files.
  • Provide general administrative support to the practice.

Job requirements and qualifications

  • Fluency in both English and Spanish
  • Preferred experience and knowledge in medical insurance verification and claim submission
  • Proficiency in common online systems like G Suite and MS Office (especially Excel and Word)
  • High School diploma
  • Additional qualifications will be a plus

Soft Skills

  • Demonstrated critical thinking and problem-solving abilities
  • Strong team player
  • Excellent time-management skills
  • Exceptional interpersonal and communication skills
  • Customer-centric approach
  • Ability to multitask effectively
  • Reliable and punctual

Other Requirements

  • Reliable high-speed internet connection
  • Personal laptop or desktop computer
  • Adequate backup power supply for potential outages
  • Good quality headset with a built-in microphone
  • Working hours aligned with the practice's operational hours

Bilingual Virtual Medical Receptionist for an Optometry Practice (Fully remote)

Job description

Bilingual Virtual Medical Receptionist for an Optometry Practice (Fully remote)

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