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Client Success & Project Manager (Fully Remote for US-Based Client)

Cape Town, South Africa (Remote)

We’re looking for a proactive and detail-oriented Client Success & Project Manager to serve as a key point of contact between clients and internal delivery teams at a growing digital media and B2B marketing agency.

This role focuses on managing client relationships, keeping projects moving, and ensuring seamless coordination between internal team members, such as editors and production staff. You’ll be responsible for maintaining clear communication, resolving bottlenecks, and making sure deliverables stay on track and meet client expectations.

Key Responsibilities:

Client Management

Support the day-to-day management of client accounts.
Join client calls, take clear notes, and track next steps through to completion.
Maintain strong client relationships that support retention and renewals.
Communicate consistently with clients and internal teams to ensure alignment.
Keep clients informed, supported, and confident in ongoing work.

Project Coordination

Track project progress and ensure deliverables move forward on schedule.
Coordinate with editors, contractors, and other internal team members.
Keep tasks, updates, deadlines, and client work organized.
Help ensure projects are completed accurately and on time.
Support onboarding for new clients as you learn the company’s process.

Marketing & Outbound Support

Support client work related to B2B marketing, outbound, and client acquisition campaigns.
Understand enough about outbound marketing to help manage client conversations and project needs.
Help translate client goals into clear internal action items.
Contribute to the coordination of marketing and content-driven deliverables when needed.

What We're Looking For:

3+ years of experience in account management, client success, project management, or client support.
Prior experience working in a marketing agency, B2B agency, podcasting agency, or digital agency.
A working understanding of B2B marketing and outbound campaigns.
Experience supporting podcast production, content marketing, or digital media projects.
Experience coordinating with editors, designers, writers, or contractors.
Content creation or content coordination experience.
Experience with CRM, project management, or workflow tools.
Familiarity with lead generation, outbound systems, or sales campaign support.

Other Requirements:

High-speed fiber internet (minimum 50–100 Mbps).
Own laptop/desktop with external monitor.
Stable backup power supply.
Quality headset with a built-in microphone.
Availability: Monday–Friday during the U.S. EST time zone.