Join the Talent Community – Bilingual Virtual Medical Receptionists for Optometry Practices

Mexico City, Mexico (Remote)

Unbottleneck is a Remote Staffing as a Service (RSaaS) platform specializing in connecting clients to a thoroughly vetted global network of highly skilled professionals who are hand-picked for their valuable industry-relevant experience.

We are seeking Virtual Medical Receptionists for Eye Care practices. Experience in the eyecare industry is required, and the qualified candidate must be fluent in both English and Spanish. As the front-line employee, your role will be extremely important for maintaining or improving patient experience and satisfaction. Your goal should always be to make patients comfortable and well-informed. As a Virtual Medical Receptionist, you will be responsible for various receptionist and clerical duties for optical practices.

Key Responsibilities:

  • Answer all incoming calls and schedule appointments, redirect the calls, or keep messages.
  • Answer all the customers' questions and address their complaints.
  • Gather required information from patients and medical insurance providers.
  • Verify medical insurance benefits and submit insurance claims.
  • Prepare and manage outgoing mail.
  • Check, sort, and forward emails.
  • Place supply orders when necessary.
  • Monitor and update records and files.
  • Provide general administrative support for the practice.

What We’re Looking For:

  • Fluency in English and Spanish.
  • Experience and knowledge with medical insurance verification and submission of claims is a plus.
  • Knowledge of common online systems.
  • Strong communication and interpersonal skills across diverse audiences.
  • Experience in roles such as customer service, administration, medical, interpreters, sales, or executive support.
  • Ability to translate, interpret, or facilitate multilingual communication when needed.
  • Tech-savvy and comfortable with virtual collaboration tools.
  • Professionalism, adaptability, and a solutions-oriented mindset.

Other Requirements:

  • Excellent WIFI (minimum 50 -100Mbps speed)
  • Own Laptop or desktop computer
  • External Monitor
  • Sufficient backup power supply for power outages
  • Good quality headset with a built-in microphone
  • Working hours are Monday to Friday (US Time Zones)

Join the Talent Community – Bilingual Virtual Medical Receptionists for Optometry Practices

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Join the Talent Community – Bilingual Virtual Medical Receptionists for Optometry Practices

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