Welcome To Unbottleneck®Job Board Join Our Talent Community

Join the Talent Community – Virtual Medical Receptionists for Optometry Practices

Cape Town, South Africa (Remote)

Unbottleneck is a Remote Staffing as a Service (RSaaS) platform specializing in connecting clients to a thoroughly vetted global network of highly skilled professionals who are hand-picked for their valuable industry-relevant experience.

We’re building a strong pipeline of eyecare professionals, including Medical Scribes, Medical Receptionists, Ophthalmic Assistants, and Optical Assistants. In these roles, you will serve as the patients' first point of contact and play a vital role in supporting the practice's daily operations by handling administrative tasks remotely, ensuring a smooth patient experience.

Key Responsibilities:

Greet and assist patients over the phone and via email.
Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems.
Verify vision and medical insurance benefits for patients prior to appointments, including eligibility, co-pays, deductibles, and authorization requirements.
Communicate effectively with insurance companies and third-party payers to resolve verification and billing issues.
Collect and input patient information accurately, ensuring compliance with HIPAA and office policies.
Educate patients on insurance coverage, out-of-pocket costs, and billing procedures.
Manage incoming calls, emails, and messages; triage inquiries and route them appropriately.
Support billing and collections teams by providing insurance data and verification records.
Maintain a high level of confidentiality, professionalism, and courtesy at all times.

What We’re Looking For:

2+ years of experience in a medical receptionist or administrative role in an optometry, ophthalmology, or healthcare setting.
Proven experience with U.S. medical and vision insurance verification is a bonus, but not essential.
Familiarity with EHR systems and practice management software (e.g., Crystal PM, RevolutionEHR, and OfficeMate is a plus).
Excellent communication and interpersonal skills with a patient-focused attitude.
Strong attention to detail and organizational skills.
Ability to multitask and work independently in a fast-paced remote environment.
Knowledge of CPT, ICD-10 codes, and basic billing terminology.

Other Requirements:

Excellent WIFI (minimum 50 -100Mbps speed)
Own Laptop or desktop computer
External Monitor
Sufficient backup power supply for power outages
Good quality headset with a built-in microphone
Working hours are Monday to Friday (US Time Zones)